Service and Warranty
Service
* Provide professional consulting service; dedicated salesman and professional technical engineer to answer customer questions.
* Ensure customer get the detailed information about the product in hand.
* Reasonable price, we trust our customers should get the worth what they paid. Quotation stamped and confirmed by Manager.
* Welcome customers visit.
* The contract and the technical agreement to sign by both parties.
* Being trustworthy, follow the requirements and ensure successful implementation of signed contracts and technical agreements.
* Focus on communication, actively communicate with users, take notes of user’s questions and schedule, provide the necessary technical support.
* Move quick and efficient, professional on delivery, installation, debugging, training and others.
Warranty
* We maintains 100% customer satisfaction, please give us feedback if you fell anything wrong with the product, we will make it right for you.
* Our products are guaranteed with one year warranty and life-long tech support.
* Provide solutions within 24 hours when there is problems feedback from customer.
FAQ:
1.Q: Are you trading company or manufacturer?
A: We are manufacturer.
We have R&D department, OEM& ODM services available.
2.Q: How long is your delivery time?
A: We usually arrange shipment within 5-7 working days after checking the payment. However, for example, the delivery time of the complete set of test devices will be a little longer, which needs to be checked in real time.
3.Q: Do you provide samples? Is it free or extra?
A: Yes, we could offer the sample, but not for free; you need pay charge and the cost of freight.
4.Q: What is your term of payment?
A: Payment<=10000USD, 100% in advance. Payment>=10000USD, 30% T/T in advance, balance before shipment.
5.Q: What is the payment method?
A: We can accept Bank Transfer, T/T, L/C.
6.Q: Will you provide OEM service?
A: OEM & ODM services available
7.Q: How long is the product warranty?
A: 1 year.
